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Berkshire - Windsor - Woodley- bathrooms

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Privacy Policy

Last updated: March 2026

1. Who we are

MRM Commercial Ltd, trading as MRM Commercial, is the controller of personal data collected through this website, https://mrmcommercial.co.uk.

You can contact us using the details below:

Email: enquiries@mrmcommercial.co.uk
Telephone: 07971 788137
Registered office: 269 Finchampstead Road, Wokingham, England, RG40 3JT
Company number: 09535458 (MRM Commercial LTD)

2. The personal data we collect

We may collect and process the following personal data:

  • your name
  • your email address
  • your telephone number
  • your company name
  • your location or service area
  • the service you are enquiring about
  • the contents of your message or enquiry
  • records of correspondence with you by email, phone, or through our website forms
  • technical information collected automatically when you use the site, such as IP address, browser type, device information, and cookie-related data

The website’s enquiry form visibly asks for first name, last name, email, company name, telephone, area, service type, and message. (mrmcommercial.co.uk)

3. How we use your personal data

We use personal data to:

  • respond to your enquiries
  • provide quotations and estimates
  • arrange site visits, surveys, and appointments
  • deliver decorating, refurbishment, bathroom, kitchen, and related services
  • manage customer relationships and project administration
  • keep internal business records
  • maintain website functionality and security
  • comply with legal, tax, accounting, and regulatory obligations
  • establish, exercise, or defend legal claims where necessary

The site presents MRM Commercial as a business offering commercial and domestic decorating, refurbishment, bathroom, kitchen, and related services, and its forms are clearly set up to collect customer enquiry details for quotes and follow-up. (mrmcommercial.co.uk)

4. Our lawful bases for processing

Under UK data protection law, we rely on one or more of the following lawful bases:

  • Contract: where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract, such as preparing a quote or arranging work.
  • Legitimate interests: where it is necessary for the running of our business, customer communications, record keeping, website administration, and security, provided your rights do not override those interests.
  • Legal obligation: where we need to process data to comply with applicable legal or regulatory requirements.

The ICO explains that taking steps at a person’s request before entering into a contract can be an appropriate lawful basis, including where someone asks for a quote, and that legitimate interests may also be used where appropriate. (ICO)

5. Who we may share your data with

We may share your personal data, where necessary, with:

  • employees and administrators within our business
  • trusted subcontractors or trades engaged in delivering your project
  • professional advisers such as accountants, insurers, or legal advisers
  • website, hosting, IT, and communications service providers
  • payment, banking, or finance providers where relevant
  • regulators, law enforcement, courts, or other authorities where required by law

We do not sell your personal data.

6. International transfers

We primarily expect personal data to be processed within the UK or EEA. If any supplier or service provider processes personal data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place.

7. How long we keep your data

We keep personal data only for as long as necessary for the purpose it was collected, including to satisfy legal, accounting, insurance, and record-keeping requirements.

As a working retention approach:

  • general enquiries and quote requests: up to 12 months after the last meaningful contact
  • customer and project records: typically up to 6 years after completion of the work, where needed for contract, tax, accounting, or legal reasons
  • website technical data and cookie data: for the period set by the relevant system, browser, or tool

Where we no longer need personal data, we will securely delete or anonymise it.

8. Cookies and website technologies

Our website may use cookies and similar technologies to support core site functions, remember preferences, improve performance, and help us understand how the site is used.

These may include:

  • essential cookies required for the website to function properly
  • performance or analytics cookies where enabled
  • embedded content or third party cookies where content from other services is used

You can usually control cookies through your browser settings. Where a cookie banner or consent tool is in place, you can also use that tool to manage your preferences.

The current live privacy page appears to contain standard WordPress placeholder wording about cookies, comments, logins, and related features rather than a tailored statement for the business, so this section should be checked against the website’s actual plugin and analytics setup before publication. (mrmcommercial.co.uk)

9. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your rights

Depending on the circumstances, you may have the right to:

  • be informed about how your data is used
  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request erasure of your personal data
  • request restriction of processing
  • object to processing
  • request transfer of certain data to you or another provider
  • withdraw consent where processing relies on consent

The ICO states that individuals have rights including the right to be informed, access, rectification, erasure, restriction, portability, and objection. (ICO)

To exercise any of these rights, please contact us using the details in section 1.

11. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO). The ICO advises raising the matter with the organisation first and giving it up to one calendar month to respond before escalating a complaint. (ICO)

12. Third party websites

Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third party sites, and you should read their own privacy policies before submitting personal data to them.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will take effect from the date shown at the top.